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Subsy Docs

Adding the Customer Portal

The Subsy Customer Portal is where your subscribers manage everything on their own — skip or restore a delivery, pause, resume or cancel, update their payment method, view their order history and check their loyalty tier. You can add a link to the portal in two places: the customer account profile (recommended) and your storefront theme.

Your store’s portal address is:

https://<your-store-domain>/apps/subscription/customer-portal

Getting started

Section titled “Getting started”

You need Subsy installed and at least one active subscription plan. To test the portal, use a test customer who has placed a subscription order.

Step 1 — Open the customer account editor

Section titled “Step 1 — Open the customer account editor”

In your Shopify admin, go to Settings → Customer accounts, then click Customize.

Step 2 — Go to the Profile page

Section titled “Step 2 — Go to the Profile page”

From the page selector at the top of the editor, choose Profile.

Step 3 — Add the Subsy block

Section titled “Step 3 — Add the Subsy block”

Click Add block (or Add app block) and select Subsy. Drag the block to where you want it on the profile page, then click Save.

Step 4 — (Optional) Add a portal link to your theme

Section titled “Step 4 — (Optional) Add a portal link to your theme”

You can also add a Manage subscription link anywhere on your storefront, such as the header, footer or home page.

  1. Go to Online Store → Themes and click Customize on your current theme.
  2. Open the page where you want the link.
  3. Click Add block (or Add section → Apps) and select Subsy – Subscription portal link.
  4. Adjust Alignment (left, center or right) and Spacing (space above and below the link).
  5. Click Save.

Step 5 — Test the portal

Section titled “Step 5 — Test the portal”

Log in to your store as a test customer with a subscription and open the portal link. You should see their subscriptions with options to:

  • see the next delivery date, price and order history
  • skip a delivery or restore a skipped one
  • pause, resume or cancel
  • update their payment method (Shopify emails them a secure link)
  • view their loyalty tier, if loyalty is enabled

Troubleshooting

Section titled “Troubleshooting”
  • The Subsy block doesn’t appear in the editor — make sure Subsy is installed, then reload the editor.
  • The link opens “page not found” — check the address ends with /apps/subscription/customer-portal.
  • The customer sees no subscriptions — make sure they’re logged in with the email address they used at checkout.

Where to go next

Section titled “Where to go next”